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Columbus. jcpenney. 5555 Scarborough Blvd. Columbus, OH. 43232-4730. To return special delivery or trucked items, call Customer Service at 1-800-709-5777 to arrange for a pick up. If the item is damaged, and the driver is still there, ask for an Inspection Report and have the item taken back. Online: Simply log in to your account and select the order with the item(s) you want to return. Click the “Start a Return” button and follow the prompts. If you do not have a JCPenney account, click the image above to view your order and start a return. Additionally, most items bought online may be returned to a JCPenney store. Some Have you ever wondered how to view your recent order? 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